Tynika & Co Pty Ltd, trading as Tynika Care & Support, respects your privacy and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you contact us, make a referral or use our services, we may collect your name, contact details, information about your support needs, health and disability information relevant to your support, NDIS plan details, and the details of people you nominate to act for you.

Why we collect it

We use your information to respond to enquiries and referrals, plan and deliver your support, invoice for services, meet our legal obligations, and improve our services. We only collect health information with consent and when it's needed to support you safely.

Who we share it with

We only share your information when you agree, when it's needed to deliver your support (for example with your plan manager or support coordinator), or when the law requires it. We don't sell your information.

Our website

When you send an enquiry or referral through this website, the details you enter are emailed to our team.

Accessing and correcting your information

You can ask to see or correct the personal information we hold about you at any time by contacting us.

Concerns

If you have a concern about how we've handled your information, contact us first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.